Service Helpdesk & Technical Support
Flash Sale Deal | 11-in-1 Bundle | 140 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180
Apex Learning
Summary
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Overview
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now
Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that!
Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support.
Learning Outcome of Service Helpdesk & Technical Support:
- Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues.
- Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers.
- Active listening: Learn how to listen actively and respond appropriately to customer needs.
- Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues.
- Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment.
- Customer relationship management: Learn how to build and maintain strong customer relationships over time.
- Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications.
This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses:
- Course 01: Service Helpdesk & Technical Support Course
- Course 02: IT Support Technician Training
- Course 03: Email Writing Training
- Course 04: Workplace Safety
- Course 05: Dealing With Difficult People Training Course
- Course 06: Document Control
- Course 07: GDPR
- Course 08: Level 2 Microsoft Office Essentials
- Course 09: Minute Taking Essentials Level 2
- Course 10: Workplace Confidentiality
- Course 11: Customer Relationship Management
CPD
Course media
Description
Service Helpdesk & Technical Support Skills
Curriculum of Service Helpdesk & Technical Support Skills Bundle
Course 01: Service Helpdesk & Technical Support Course
- Module 01: Managing Interoffice Calls and Voicemail
- Module 02: Aspects of Phone Etiquette
- Module 03: Business Telephone Skills
- Module 04: Building Rapport Over the Phone
- Module 05: Inbound and Outbound Calls
- module 06: Active Listening and Managing Tough Callers
- Module 07: Mail Services and Shipping
- Module 08: Intra Organisation Dealings
- Module 09: Problem Solving over the Phone
- Module 10: Record Keeping and Filing Systems
- Module 11: Business Writing Skills
- Module 12: Organisational Skills
- Module 13: Communication Skills
- Module 14: Customer Relationship Management
- Module 15: Effective Planning and Scheduling
- Module 16: Invoicing/Petty Cash
How will I get my Certificate?
After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
- PDF Certificates: Free (Previously it was £10*11= £110)
- Hard Copy Certificates: Free (Previously it was £20*11= £220)
So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career!
Who is this course for?
Service Helpdesk & Technical Support Skills
Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle.
Requirements
Service Helpdesk & Technical Support Skills
Our Service Helpdesk & Technical Support Skills is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.
Career path
Service Helpdesk & Technical Support Skills
Having these various expertise will increase the value in your CV and open you up to multiple job sectors.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - Included
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
